BT need to be more broad minded
Liz Anderson 3:39pm
Success – of a sort. I first contacted Virgin Media seven weeks ago as I wanted to change from dial-up to broadband. Yesterday (after some five weeks of almost daily nagging) I was sent a text message that my ‘Virgin broadband service is now active’. Why the delay? Virgin blamed BT, and BT wouldn’t speak to me as I was not a retail customer. During the five-week impasse, I asked BT – retail sales division — how long it would take to set up its broadband on my (BT) telephone line. Five working days, I was told. If BT can fix broadband for its own customers so quickly, why not for Virgin’s? Time to end BT’s effective monopoly on telephone lines, I reckon. Why not total success, therefore? Probably because of my incompetence I can’t get the broadband to work.
Previous
dizzy
September 27th, 2007 4:04pm Report this commentBT Wholesale going slow for third party network providers? Never!
albert hammond bootleg
September 28th, 2007 11:01am Report this commentbroadband not working? this might be because you live uphill relative to your local server, consequently your ICEP (internal cable electron pressure) isn't high enough. An IEP (internet electron pump) may be required.
Dr Collins
October 8th, 2007 9:55am Report this commentRight in the middle of the same situation. Moved into rented accommodation 8 months ago and it took Virgin a month to transfer my Broadband (because BT didn't do their bit). Now in a permanent property for nearly a month and no broadband. Virgin promised switch on twice but then told me BT hadn't completed their work (on a line that previously had broadband). BT need to be sorted, and actually Virgin are weak for not being able to improve the response. I'm totally fed up waiting.
Back to top