If you have any questions or would like to find out more information about shopping on Spectator Shop, please use the links below to jump to the appropriate section.

How to Order

FAQ's

Terms and Conditions

How to Order

To find out more about a product, click on the image of the product or on the "More Info" button. You'll then be taken to that product's page, which shows you an image of the item, more information about the item, an "Add to Basket" button to add the item to your Basket, and sometimes links to other related products.

Adding items to your Basket

When you click on "Add to Basket", the item is added to your Basket (found at the top right-hand corner of your screen). This is a place to store anything you intend to buy. You can remove items from your Basket at any time if you change your mind.

• Simply click on "View Basket" to view the contents of your basket - "View Basket" is at the top right of your screen.
• You can change the quantity of any item by entering the new quantity and clicking on "Update".
• To remove an item, you can either click "Remove" or change the quantity to 0 and click "Update". Always remember to click "Update" after changing a quantity.
• When you're ready to buy, click "Proceed to checkout" to begin filling out the order form.

Completing the order form

• On the first page, fill out your name, email and address details. Remember that all fields with a red asterisk are mandatory.
• When you're ready, click "Continue".
• On the next page of the checkout, ensure that the address details shown are correct.
• The 'Contact' address must be the same as the address the credit card bill is sent to.
• If you require the goods to be sent to an alternative delivery address, or if there is an error in the 'Contact' address, click the appropriate "Change the Address" button, fill out the form, and click submit.
• Select "Continue" when you are happy with the order details shown.

The next and final page of the checkout is where you fill in your payment information. We accept the following credit cards:

Fill out your payment details and click "Complete Order" to complete your order.

You are given an order summary showing your order number. Please make a note of this in case you need to refer to it at a later date. Print out a copy of this as your receipt.

Once your order has been processed you will be sent an email acknowledging confirmation of your order.

If you require any further information, please call the Spectator on 0207 961 0200 or email us at spectatorshop@spectator.co.uk

Product Specifications

Every care has been taken to ensure that all product descriptions and specifications are correct. Colour reproduction is a good representation, however due to variances in monitor resolutions etc, a slight variance from the actual products can occur.

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FAQs

Where do you deliver?
We currently deliver anywhere on the UK mainland.

What happens after I place my order?
You will receive an email from the supplier of your goods. You will receive one email per supplier (for example if you order 2 products from one supplier and 1 product from another supplier, you will receive 2 emails).

Will all the goods I order arrive at the same time?
Your goods may arrive at different times due to being despatched under seperate cover. Check the printout of your order confirmation or your confirmation email to determine the supplier of your goods and when those goods will be delivered.

When will my order arrive?
The delivery details of your goods will be outlined in your confirmation email and vary by supplier. However, all goods will be delivered no later than 28 days.

Do you allow delivery to a different address?
Yes, you can enter a different delivery address to your own address. For example you may want your goods delivered to your work address or as a gift for someone else.

Is your site secure?
Yes, our site is completely secure. To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that any page where you enter personal information such as credit card details, the information is encrypted to safeguard your details. Encryption also prevents other Internet users from accessing this information. We only accept orders that are placed using this technology.

If I pay by credit or debit card, when will my card be charged?
All payments by debit or credit card are taken on despatch of the product. You will see "Spectator Shop Order - [name of your supplier]" on your credit card statement.

How do I return my goods?
You can return your goods to the supplier for a refund as long as the goods are unused and unworn and are not perishable or personalised. The returns policy is outlined in the dispatch note included with your goods. We recommend you use a recorded delivery service to ensure the safe delivery of returned goods as we cannot be held responsible for goods you return that are lost in transit. Please be aware that the recorded delivery service you use may not cover the total value of your goods if they are lost in transit. It is your responsibility to check this.

What if I want a refund on my clothes?
If you are unhappy with any clothes you receive please contact the supplier of those clothes. The details of the supplier will be on your confirmation email and the printout from your order confirmation.

What do I do if my goods are damaged or faulty?
You should contact the supplier of your goods in the first instance. Their contact details are found on your confirmation email. You can also contact the spectator at spectatorshop@spectator.co.uk or call 0207 961 0200

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Terms & Conditions

Spectator Shop Conditions of Supply
Please read these conditions carefully before ordering any goods or services from the Spectator Shop. You should understand that by ordering any goods or services from the Spectator Shop online you agree to be bound by these conditions. You should print a copy of these terms and conditions for your future reference. Please click on the button marked "I accept" at the end of these terms and conditions if you accept these conditions. Please understand that if you refuse to accept these conditions you will not be able to order any of the goods or services available from our site.

Introduction
Our full details are set out on our site terms and conditions page. All information received by us from your use of the Spectator Shop will be collected and used in accordance with our privacy policy.

You can contact us in the UK about the Spectator Shop by telephone on 0207 961 0200 or by e-mail to spectatorshop@spectator.co.uk

Availability of offers
This site is only intended for use by people resident in the UK mainland and we currently do not accept any orders from individuals outside the UK mainland.

Your Status
By placing an order through our site you warrant that:

• you are legally capable of entering into binding contracts;
• you are at least 18 years old; and
• you are resident in the UK mainland and you are accessing the site from the UK

Our Status
Please note that we accept orders for our reader offers as agents on behalf of third parties. The resulting legal contract is between you and that third party (the "Supplier") and is subject to any other terms and conditions of the Supplier. These will be notified to you directly by the Supplier. There will be no contract of any kind between you and Spectator (1828) Limited in respect of the supply of any goods or services from this site (other than this contract for the supply of services in respect of use of the site and access to the Spectator Shop).

How the contract is formed
All orders are subject to acceptance by us on behalf of the Supplier(s) and we will confirm such acceptance to you on behalf of the Supplier by on-line electronic means (the "Confirmation"). There will be no contract of any kind between you and the Supplier unless and until you receive a Confirmation.

Prices and Payment
The prices for any goods or services ordered from the Supplier through this site (the "Products") will be as quoted on our site from time to time, except in the case of obvious errors. These prices include VAT and delivery costs (to the UK mainland), unless these are otherwise itemised. Prices are liable to change at any time, but any changes will not affect orders already placed and confirmed.

We accept payment with MasterCard, Visa and Debit Cards.

Fulfilment and delivery
Your order will be fulfilled directly by the Supplier by any fulfilment date set out in the Confirmation. If you are ordering more than one Product, you should be aware that Products may be delivered separately.

Cancellation, Return and Refund Policy
You will have the right to cancel the order with the Supplier for up to 7 working days after the day following the delivery of the Products, unless the Products are perishable or personalised for you (in which case you may not be entitled to cancel the order). Details of how you can cancel will be confirmed to you in the Confirmation.

If you receive a faulty Product, you should contact the Supplier within 30 days and the Supplier will refund your costs for the Product and postage for returning the Product.

This cancellation returns and refund policy does not affect your statutory rights.

Our Liability and Disclaimer
Whilst we will try to ensure that the Products are of good quality, we cannot promise or give any undertaking that Products you purchase from Suppliers through the site will be of satisfactory quality or, in the case of services, will be provided with reasonable skill and care. Any such warranties are DISCLAIMED BY US ABSOLUTELY. This DISCLAIMER does not affect your statutory rights against the Supplier.

Our liability in connection with any Product(s) is strictly limited to the purchase price of such product or service. This does not exclude or limit in any way our liability for fraud, or for death or personal injury caused by our negligence, or any other liability to the extent that it may not be excluded or limited as a matter of law.

We further accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable.

The Supplier's liability
Any additional terms and conditions in respect of the Supplier will be as set out in the Supplier's terms and conditions. However, the Supplier will not accept liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable. The Supplier's liability will not under any circumstances exceed the amount paid by you for any Product(s) unless it causes direct physical damage to you or your property when properly used.

Security
To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that on any page of the website where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information.) We only accept orders that are placed using this technology.

You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer) or an image of a key (Netscape) in the grey bar at the bottom of your screen. (This will only appear on pages where you enter personal information, such as credit card details.)

Materials on Spectator Shop
You will see materials submitted by third parties on the site. Suppliers and individual advertisers are solely responsible for the content of such third party materials and we accept no liability for any error, omission or inaccuracy of such third party materials.

You may download and print extracts from the material posted on this site and make copies for your own personal and non-commercial use only.

Amendments
We may amend these terms and conditions from time to time by posting revised terms and conditions on the site, which shall apply to all orders placed after such date.

Notices
All notices shall be given by e-mail to The Spectator at spectatorshop@spectator.co.uk or, to you at either the e-mail or postal address you provide during the registration process. Notice will be deemed received 24 hours after e-mail is sent or 3 days after the date of posting.

Governing Law and Jurisdiction
Contracts for the purchase of Products through this site will be governed by English Law. Any dispute arising from or related to such contracts shall be subject to the exclusive jurisdiction of the English Courts.

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