BT - as useless as ever
I'm moving house on Wednesday. I have to apologise now for the fact that posting will be sporadic for the week after that. Not because I'm unwilling to post, or too busy, but because of BT's inefficiency.
I am moving from a flat with a broadband capable exchange to a house with a broadband capable exchange. I move on Wednesday. But BT say that they will not be able to switch on our new broadband account until five working days later - the following Tuesday.
We don't need an engineer to visit. We don't need anyone to set anything up. All we need is for someone to press a button at the exchange. But that takes, apparently, five days.
I work from home. Or rather, I do for all bar the five days after Wednesday, because BT can't be bothered, even if offered extra money for an express service, to work speedily. Welcome to the twentyfirst century, BT style. And sod the customer.
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jg
July 2nd, 2007 4:07pmSo what's new? It took me 2 weeks and that was for a business line. They are appalling. I had to deal with India most of the time who did not understand the system let alone the language.My business was in effect off line for 2 weeks and I had promised vists from engineers who did not show, promised call backs that did not come etc., and so wish you good luck with them.
DG
July 2nd, 2007 11:39pmStephen, check out the website www.thinkbroadband.com for more information but it's pretty unlikely to be as simple as "pressing a button" at the exchange. It can involve some manual rewiring and checks at the exchange. Engineer resources is also an issue. For it to be done in 5 working days is pretty damn quick compared to the usual.
Jeremy Jacobs
July 4th, 2007 3:42pmTypical British big business. Minimalist, short-termist, useless.
darron halsall
April 20th, 2008 8:56amI just like to say that BT has been the worst service I have ever had for :
1) lack of understand .
2) quality is poor I have now raised two problem calls about been lied to, this should be ring alarm bells , but its like you just don't care . but I bet you say you have ISO 9000 and 9001.
3) I dont have a working boradband line its been up and down for over 8 weeks , I have now given up and moved to virgin , I should point out that I have to pay BT 100 pounds to do so .
4) As the above is so importent I will point it out again and repeat myself as thats what I have to keep doing when I ring the india call centres .
MY BORADBAND DORS NOT WORK AND I AM HAVING TO PAY 100 TO MOVE TO VIRGIN TO GET A WORKING BB LINE !!!!!!!!!!