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Using this website to answer your query

The answers to many questions can be found on this page using the links below.

Your WEB ID and subscription number

 
Your subscription number and WEB ID are printed on the slip of white paper that comes with your printed edition every week. For example:

12345 SPEC 123456 12345
WEB ID: ABC1DEF2
Ms A Subscriber
22 Old Queen Street
London
SW1H 9HP

Your WEB ID will be in the following format:  i.e. ABC1DEF2

Your subscription number will be a six digit number: i.e. 123456

You will need your WEB ID to gain free access to The Spectator apps and some of the services on this website. You can log in here:
http://www.spectator.co.uk/subscribers/

If you can't find your subscription number or WEB ID, follow the links below to obtain them.

Customer services helpline
Subscription number
WEB ID
Address Corrections
Delivery Problems
Mailing Lists
Suspending - Holidays
Refunds
Gift Subscriptions
Security
Spectator app for iPad, iPhone and iPod touch
Exact Editions Spectator app for iPad
The Spectator on Kindle
Contact information in full

Customer services helpline
Email: spectator@servicehelpline.co.uk
Phone: 01795 592886 (phone lines are open from 8am-8pm Monday to Friday; and 9am-1pm Saturday for new orders only)

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Finding your subscription number or WEB ID
This number is printed on the front of the slip of white paper that comes with your printed magazine every week. If you cannot find it you will need to contact our customer services department.

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Address Corrections
If you need to change the address to which your magazine is sent, you can use the CHANGE tab on the ‘Subscription Details’ screen once you have logged into the Subscriber area. IMPORTANT - Please check that we have your full correct postcode. The magazine will pass through the postal distribution networks more efficiently if we do. To change your postal address, log-in and visit: http://www.spectator.co.uk/subscribers/DetailsChange.php

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Delivery Problems
If you experience any problems with the delivery of your copy of The Spectator, please contact Subscription Services. If your copy arrives damaged, we will replace it right away. If your copy does not arrive, we will replace it and/or credit the missing issue to your subscription.

UK copies are sent out first class each Thursday, and our expected delivery time for UK subscribers is 1-2 days. Please allow 5-7 working days for overseas delivery.

If your copy is not arriving within these times, please contact us, as there may be a distribution problem. All delivery queries are forwarded to the Royal Mail and our overseas agents as appropriate.

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Mailing Lists
If you have ticked the mailing protection box on your order, your name will not be passed to any other companies. The Spectator occasionally makes its list of subscriber names and addresses available to carefully screened charities, companies and associations that we think you would have an interest in. If you would prefer not to receive such mail, please contact customer services using the details at the top of this page.

It is helpful for us to have an email address and daytime telephone number should we need to contact you. Please be assured that these are for The Spectator’s use only. We do not make telephone numbers or email addresses available to other companies or organisations.

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Suspending – Holidays
You can suspend your subscription if you are away from home, and have it restarted when you return. Simply contact customer services at least two weeks in advance, and tell us the dates between which you do not wish to receive the magazine. When you return, we’ll arrange for your subscription to restart.

Alternatively, we can arrange a temporary change of address. We may make a small additional charge if a subscription paid at the UK rate is sent overseas for a significant period of time.

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Refunds
Should you wish to cancel your subscription, you will receive a full refund on all unmailed issues. (For subscribers paying by five-week Direct Debit subscriptions, your subscription will finish at the end of the current five-week period).

Please allow 28 days for refunds to be processed.

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Gift Subscriptions
Our online service is not currently able to offer renewals or address changes for the donors of gift subscriptions. Please contact us to inform us of any changes or to arrange payments.

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Security
No payment details are held online. Please email spectator@servicehelpline.co.uk if you have any queries.

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THE NEW SPECTATOR APP is now available for iPad, iPhone and iTouch — click here to download it for FREE.

After downloading, the 'Spectator' app icon will appear on your home screen.

If you are a print subscriber:
• tap the magazine cover and start reading
• if you have not previously accessed the app, after the first 'screen' of an article the paywall is activated. Enter your WEB ID and press 'Submit'.
• the issues remain available on your device unless the app is deleted
• you should not have to log-in again, as the app remembers your WEB ID
• if your print subscription lapses, so does your digital access (but your device will retain access to previously accessed issues).

If you are not a subscriber:
• tap the magazine cover and start reading.
• after the first 'screen' of an article the paywall is activated
• select either a single issue or a recurring weekly subscription and press submit.
• enter your iTunes account details and press 'OK'
• after purchasing, all of the articles are available in 'online' mode (the images are downloaded as articles are selected). You will be prompted to download the whole issue at the 'Contents page'.
• the issues remain available on your device unless the app is deleted
• all payments are handled via Apple and iTunes

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The Exact Editions Spectator App for the iPad
Subscribers wishing to access The Exact Editions Spectator app for the iPad will need to enter a Shared Access Code, which is different to the WEB ID. The app is produced by Exact Editions, and they hand out the codes required by the app to validate subscriptions. The instructions for obtaining access are as follows:
• From your computer, iPad or iPhone go to www.exacteditions.com/print/spectator
• Enter your WebID, complete the form, then click submit.
• Note down the ‘Shared Access Code’ you are given on the next page.
• Click on the app icon to take you to the iTunes store.
• A direct link to our app is here: http://itunes.apple.com/gb/app/the-spectator/id324859560?mt=8
• Download the free app and install it on your iPad / iPhone. If prompted, enter your iTunes password as usual.
• Ensure your iPad / iPhone has a wi-fi connection and launch the app. Please note that a wi-fi connection is required to download pages to your device.
• The app will start to download the latest issue to your iPad /iPhone.
• Tap the screen to reveal the '?' symbol at the top right of the page.
• Tap the ‘Code’ box and enter your ‘Shared Access Code’ from step 3 above. Then tap ‘Done’.
• After a moment, the app will confirm that your ‘Shared Access Code’ has been accepted and the remaining pages of the issue will download to your iPad / iPhone. Once downloaded you can read the issue without an internet connection.
• When the next issue is published (every Thursday morning) it will download automatically. The previous issue will then be archived.

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The Spectator on Kindle

The Spectator is available on Kindle for £2.99 per month.

Unfortunately Amazon do not currently offer publishers the ability to give free Kindle access to their paper for digital subscribers. This situation is under constant review and may well change in the future. We will inform all of our subscribers should the situation change.

Meanwhile, as a subscriber you do get free access to The Spectator on iPhone, iPad, and online through our website. Details of those options can be found here.

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Contact us
Your views are always welcome. Please do not hesitate to contact us via any of the following methods.

The Spectator
The Spectator, 22 Old Queen Street, London SW1H 9HP
Telephone: 020 7961 0200

Subscriptions queries
Spectator Subscriptions Dept,
800 Guillat Avenue, Kent Science Park, Sittingbourne ME9 8GU
Telephone: 01795 592886 Fax: 0844 856 0650
Email: spectator@servicehelpline.co.uk

Letters for publication
Do you have a comment/letter you would like to submit for publication? CLICK HERE

Contact the Editor
Any other comments about the magazine? CLICK HERE

Magazine subscriptions
Take out a new subscription, renew your current one, complain about slow delivery, change your address. For anything to do with subscriptions to the print edition, CLICK HERE or call 01795 592886

Newsstand
Does your local newsagent stock The Spectator? Do you have trouble finding a copy? Are you a newsagent who would like to sell the magazine? CLICK HERE

Advertising
Want to place a classified or display advert? For further information CLICK HERE

Digital department
Any other comments about or problems with the website, our apps or Amazon Kindle? CLICK HERE

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