Call centres

The myth of the ‘trustworthy’ Scottish accent

8 September 2018 9:00 am

The myth of Britain’s most ‘reliable’ accent

Even the most successful companies can be wrecked by idiots with MBAs

6 May 2017 9:00 am

I rang a company’s call centre the other day, and the experience was exemplary: helpful, knowledgeable, charming. The firm was…

Don’t censor Geert Wilders – or let him near power

4 February 2017 9:00 am

Going Dutch Sir: As a Dutch man who lives in Britain, I found it heartening to read two such different…

BT hung up on me for using the f-word. Why?

28 January 2017 9:00 am

Did you know that if you use the f-word while talking to a BT representative, they hang up on you?…

A political history of The Clangers

20 June 2015 9:00 am

Dropping the Clangers The Clangers made a comeback on BBC television. Some Clanger facts: — The actors doing the voices…

Dear Mary: How can I stop my elderly host making the bed?

21 February 2015 9:00 am

Q. I have regularly stayed with a hospitable friend in London but now hesitate to invite myself. She is seventy-something…

The six things that'll change when I rule the world

21 June 2014 8:00 am

But why did the food [in England] stay so bad after refrigerated ships, frozen foods and eventually air-freight deliveries of…

In praise of rude nerds

9 March 2013 9:00 am

The best helpline operatives have the social skills of a breeze-block, but they know their stuff