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FAQs

The answers to many frequently asked questions relating to subscriptions can be found here.

Your WEB ID and Subscription Number

Your Subscription Number and WEB ID are printed on the slip of white paper that comes with your printed issue every week – see example above.

Your WEB ID will be in the following format:  i.e. ABC1DEF2

Your subscription number will be a six digit number: i.e. 123456

You will need your WEB ID to gain free access to the subscriber-only content on this website, to the Spectator app and to access offers from the subscriber club, SpectatorPlus.

If you can’t find your subscription number or WEB ID, contact customer services by email at spectator@servicehelpline.co.uk or call 01795 592886.

Customer Services Helpline
Address Corrections/Changes
Delivery Problems
Mailing Lists
Suspending – Holidays
RefundsPayment Security
Spectator app – for iPad, iPhone and iPod touchThe Spectator on KindleContact us

Customer Services Helpline

Email: spectator@servicehelpline.co.uk

Phone: 01795 592886 (phone lines are open from 8am-8pm Monday to Friday; and 9am-1pm Saturday for new orders only)

Please remember to quote your subscription number in any correspondance so we can find your details quickly.

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Address Corrections/Changes

If you need to get corrections made to the mailing address to which your magazine is sent, or you have moved and want to change your address, please contact customer services by email at spectator@servicehelpline.co.uk or call 01795 592886.

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Delivery Problems

If you experience any problems with the delivery of your magazine, please contact customer services by email at spectator@servicehelpline.co.uk or call 01795 592886.

If your copy arrives damaged, we will replace it. If your copy does not arrive, we will replace it and/or credit the missing issue to your subscription.

UK copies are sent out first class each Thursday, and our expected delivery time for UK subscribers is 1-2 days. Please allow 5-7 working days for overseas delivery.  If your copy is not arriving within these times, please contact us, as there may be a distribution problem. All delivery queries are forwarded to Royal Mail and our overseas agents as appropriate.

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Mailing Lists

The Spectator occasionally makes its list of subscriber names and addresses available to carefully screened charities, companies and associations that we think you would have an interest in. If you would prefer not to receive such mail, please contact customer services at spectator@servicehelpline.co.uk . If you ticked the opt-out data protection boxes when you first placed your subscription order your name will not be passed onto any other companies.

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Suspending – Holidays

You can suspend your subscription if you are away from home, and have it restarted when you return. Please contact customer services at least two weeks in advance, and let them know the dates between which you do not wish to receive the magazine. When you return, we’ll arrange for your subscription to restart. Alternatively, we can arrange a temporary change of address. We may make a small additional charge if a subscription paid at the UK rate is sent overseas for a significant period of time.

And, if you have an iPad or iPhone, remember that you can always read the magazine using either the Spectator app or the Exact Editions Spectator app.

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Refunds

Should you wish to cancel your subscription, you will receive a full refund on any unmailed issues. But please note that if you currently pay for your subscription by five-week Direct Debit, your subscription can only be cancelled at the end of the current five-week period. Please allow 28 days for refunds to be processed.

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Payment Security

All payments for subscription orders are taken securely. Please email spectator@servicehelpline.co.uk  if you have any questions relating to payment security.

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The Spectator App for iPad

All current print subscribers can access all the magazine content in the app for free. First download the free ‘Spectator’ app from the iTunes store here, then:

• tap the magazine cover and start reading

• after reading the first ‘screen’ of an article the paywall is activated. Enter your WEB ID and press ‘Submit’.

• you shouldn’t have to log-in again, as the app should remember your WEB ID

• if your print subscription lapses, so does your digital access (but your device will retain access to previously accessed issues).

If you require help with the app, please contact customer services at spectator@servicehelpline.co.uk

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The Spectator on Kindle

Unfortunately Amazon do not currently offer publishers the ability to give free Kindle access to their existing magazine subscribers. So if you want to read The Spectator on Kindle you will need to purchase a separate subscription directly from Amazon.

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Contact Us

Subscription Orders and Queries

Spectator Subscriptions, 800 Guillat Avenue, Kent Science Park, Sittingbourne ME9 8GU

Telephone: 01795 592886 Fax: 0844 856 0650

Email: spectator@servicehelpline.co.uk

Letters for Publication

Do you have a comment/letter you would like to submit for publication? Email: letters@spectator.co.uk

Contact the Editor

Any other comments about the magazine? Email: editor@spectator.co.uk

Write to us at The Spectator, 22 Old Queen Street, London SW1H 9HP

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