Martin Vander Weyer Martin Vander Weyer

BA’s disaster plan failed as soon as the smoke started coming out of its servers

The airline’s world-scale management cock-up is likely to become a classic business-school case study

The science of ‘disaster recovery planning’, together with the related art of ‘crisis PR’, is a core discipline of 21st-century management, both in the corporate world and for agencies of the state. Business schools teach it; consultants sell it; hospitals role play it; the Cabinet Office runs a college in Yorkshire devoted to it; every company board worth its salt has a risk committee demanding bulletproof evidence of it.

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