Melissa Kite Melissa Kite

Bring back Nancy

A faceless machine is no substitute for my favourite bank teller

The way we were: banking, 1960s style [H. Armstrong Roberts/ClassicStock/Getty Images] 
issue 16 April 2022

The bank was having Transgender Visibility Day when I popped in to deposit some cash.The stressed-looking customers, meanwhile, seemed mostly like they were having Affluence Invisibility Day.

One woman was complaining bitterly that £4,000 had been transferred to the wrong place and the bank wouldn’t give it back. I put my hand on the cash in my purse and stroked it a little.

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