Rory Sutherland Rory Sutherland

How user-friendly is your house?

Most homes have surprisingly bad ‘interface design’. The new generation of thermostats is starting to change that

[Getty Images/iStockphoto] 
issue 07 June 2014

Old Glaswegian joke:

‘Put your hat and coat on, lassie, I’m off to the pub.’
‘That’s nice — are you taking me with you?’
‘No, I’m just switching the central heating off while I’m oot.’

Late last year we bought a little holiday flat on the Kent coast. After I had furnished it with all the essentials — fibre-optic broadband, a large television, a Nespresso machine and a couple of random chairs — I looked for an excuse to buy some new gadgetry which I hadn’t tried before.

Given that the place is often empty during the week and was always chilly in the winter for a few hours after we arrived, I thought I would try one of the internet-controllable central heating thermostats you will have seen lavishly advertised recently. Google recently paid about £2 billion for Nest Labs, one of the firms developing this technology. Tado, a German firm, offers something similar, while a UK energy firm has developed Hive.

‘To be honest, I thought it was a bit of a gimmick at first — but I find I use it every day,’ said the man who came to install the various bits. He was right.

In fact this idea is almost more useful for a holiday home than for your main home. For one thing, it will automatically turn on your heating if the temperature falls below 5°C to stop your water-pipes freezing. And you can check and adjust the temperature of your house from anywhere in the world using the web, text or a smartphone or tablet app (which means you can keep the place stingily cold most of the time, but turn up the heat an hour or so before you arrive).

This is not only convenient but reassuring. Being slightly neurotic, I like to check the indoor temperature regularly when I am away: if it is, say, 16°C, then I can safely assume the place isn’t on fire.

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