‘Hello, I’d like my money back, please,’ I said to the nice lady on the other end of the line.
And if the nice lady on the other end of the line had been working for anyone other than a utility company, I would probably have had my money back a few moments later.
Disagree with half of it, enjoy reading all of it
TRY A MONTH FREE
Our magazine articles are for subscribers only. Try a month of Britain’s best writing, absolutely free.
Already a subscriber? Log in
Comments
Join the debate, free for a month
Be part of the conversation with other Spectator readers by getting your first month free.
UNLOCK ACCESS Try a month freeAlready a subscriber? Log in