Melissa Kite Melissa Kite

Real life | 21 September 2017

<p class="p1"><span class="s1">Instead of apologising, the BT representative shouted at me and then slammed down the phone</span></p>

BT have just put the phone down on me for asking them to stop sending me junk mail, which is a bit much really. I rang the customer services number to ask if they would please unsubscribe me from all the emails they’ve been sending since I became a wifi customer of theirs. ‘You’re driving me mad with these emails,’ I explained, and truly I was at the end of my tether.

Every day, the same message arrives in my inbox, warning me I have only days left to take advantage of a special offer on BT Sport. I wouldn’t mind but one of the things I spent countless precious hours of my existence explaining to BT when I took out wifi was that on no account did I want BT Sport.

I’ve tried to unsubscribe from the emails but all that happens when I select the unsubscribe option is that I am redirected to a page bearing a short paragraph that, if it is a way to unsubscribe, is surely the most impenetrable way that proposition has ever been worded. This is it, word for word:

‘Contact BT. Email is the quickest and most environmentally friendly way to keep up to date with BT’s latest news and offers. We’d love to continue contacting you by email, but feel free to unsubscribe here if you wish. Email address………………… If you are a BT customer and just want to change your contact email address please visit https://home.bt.com/login/loginform. Submit.’

That’s it. All you can conceivably do is enter your email. But as they already have my email, and what I’m trying to achieve is them not having my email, how does entering my email achieve un-entering my email? You can click the submit button without entering your email, but if you do all it says is ‘Please tell us your email address.’

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