Melissa Kite Melissa Kite

Real Life | 28 September 2017

If I’d cancelled the contract and restarted it, I’d have saved myself £120. But they told me not to

issue 30 September 2017

Assuming someone had moved house before, and put a new boiler in their new house, while remaining a customer of British Gas, I set about doing that.

It never occurred to me that I might be the first person on the planet to attempt such a thing. Not for a second did I imagine I was a swashbuckling pioneer to come up with the idea of ripping out an old boiler at the same time as continuing to buy gas, electricity and home servicing from an energy supply company.

But it turns out I really was, or at least that is the impression I was given. Having decided to continue with the same company, rather than shop around for a new supplier who would charge me slightly less at first then much more in a year’s time, I rang to ask about my service contract. The new house had a cranky old boiler that would be coming out at some point, I told them, so should I not cancel and restart the contract when I had the new boiler up and running?

The upshot of the discussion that ensued was that I really would be tempting Armageddon to cancel my Homecare policy.

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