Melissa Kite Melissa Kite

Real life | 30 May 2019

After 30-odd years of NI contributions, it treats my request for basic information as a gross impertinence

issue 01 June 2019

The receptionist fixed me with a withering stare. I had just filled out a repeat prescription form and politely inquired of the girl behind the desk how I would know when it was ready.

She harrumphed and asked where I usually picked my prescriptions up from. I told her the pharmacy on site, you know, the one next door to the surgery, the one just there, in the car park of this building.

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