The first illustration in this absorbing survey of domestic service in 20th-century Britain is a group photograph of the household servants at Erdigg, the Yorke family home in Wales. Each holds an emblematic item; the housekeeper is defined by her bunch of keys, the butler holds a wine bottle and corkscrew, the footman, in full pantomimic rig down to his buckled shoes, bears a salver for the calling cards that formed an intricate and arcane method of communication amongst the upper orders.

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