Twenty of us are gathered in the management suite of a shopping centre to learn about benchmarking grotto deliverables, exceeding customer expectations and, inevitably, Elf-and-Safety. Most are tiny teenage girls; they will be the elves. I gravitate to the only other middle-aged man. ‘Santa?’ he asks, nodding in the direction of my stomach.
Disagree with half of it, enjoy reading all of it
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