The NHS may be ‘in crisis’, but it still works when you dial 999

For the first time in my life I had to call an ambulance, because my mother was suffering from chest pains. It was a fascinating episode: so much so that my mother, when she was feeling a little better, accused me of actually enjoying it. The reality of Monday morning in a south London A&E department — within 25 minutes of the 999 call she was in the recovery room at St George’s, Tooting — may lack the intensity of ER and offer no hint of the tangle of doomed doctor-nurse-paramedic relationships that afflicts Holby City, but it gives you...