Rory Sutherland

Why should I be compensated for a delayed train?

iStock 
issue 10 December 2022

In early 2020 my family and I were due to fly home from visiting a friend in Oman when the plane encountered a technical problem. We returned to departures and were rebooked on to a flight the following day. British Airways then sent us to a very decent hotel, where we were given rooms and a food voucher.

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