In early 2020 my family and I were due to fly home from visiting a friend in Oman when the plane encountered a technical problem. We returned to departures and were rebooked on to a flight the following day. British Airways then sent us to a very decent hotel, where we were given rooms and a food voucher. The next day we were taxied back to the airport, and flew to London without incident.
I then learned that under EU regulations, this relatively minor inconvenience entitled us to additional compensation of £600 each. We were in business class, but had bought all four tickets with frequent-flyer points. Given this, and since the airline had done all it could, I didn’t really want to claim. Alas, since I am not so flush that I can turn down £2,400 for 20 minutes of online form-filling, I ended up taking the dosh. I still feel bad about it sometimes.
Fast-forward to 2022 and my wife and I are heading home from Newcastle on LNER. Our train was cancelled, so I headed over to the nice Geordie lady at the information desk, who rebooked our seats on a train 63 minutes later, ruefully explaining that we could no longer be seated together. Remembering that I was up north, where such banter is still acceptable, I explained we had been married for 33 years and had nothing left to say to each other in any case.
So after a perfectly jolly exchange, we sat contentedly in Costa Coffee for 45 minutes before boarding the 19.03. For this, we were entitled to a complete refund – around £150. I resolved not to claim, as I thought our treatment had been perfectly fair.