Dear Mary
Q. In recent weeks I have been the recipient of an unusually large postbag of personal letters. In order to open these with speed and efficiency, and without inflicting repetitive strain injury on thumb and forefinger, I have been forced to employ a paper-knife. The sad upshot of this has been that many of these very welcome letters have had a third slashed off them as the knife did its work in opening the envelopes.

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