Contact & FAQs

Here you can find everything about our key contacts and frequently asked questions.

Editorial

Letters for publication
letters@spectator.co.uk
Other correspondence
editor@spectator.co.uk
Editor
Fraser Nelson
Online Editor
Tom Goodenough

Customer services

All subscription enquiries
customerhelp@subscriptions.spectator.co.uk
Digital enquiries
digitalhelp@subscriptions.spectator.co.uk

Advertising

Director of Advertising
John Hipkiss
DIRECTOR of Political Partnerships
Elliott Mears
Agency Sales Manager
Clare Woodall
General Display Advertising Queries
advertising@spectator.co.uk
020 7961 0128
Commercial Development Director
Melissa McAdden
Head of Agency Sales
Alex Caplan
Classified Advertising
spectator@canopymedia.co.uk
020 7611 8155

FAQs

CAN I READ ARTICLES WITHOUT BECOMING A SUBSCRIBER?

Non-subscribers can read a selection of articles for free each month after registering a web account. We hope that this will tempt you to join us as a full subscriber. Occasionally our journalists may allow certain articles to be viewed by anybody, or conversely to restrict certain articles to always be for subscribers only, even if you haven't read your free allowance. This will be up to the discretion of the editor.

Only subscribers to the Digital or the Print + Digital packages will have full access to all content on the website.

HOW DO I CREATE AN ACCOUNT?

When reading articles, you will be presented with a form to create an account. Alternatively, you can click Log in in the top-right of the navigation bar, then select the ‘Create an account’ tab on the left. Enter your email address and a password of your choosing. If you are already a Digital or Print + Digital subscriber you will need to associate your account with your existing subscription in order to give you full access to all Spectator content – please follow the instructions below to do so.

HOW DO I LINK MY EXISTING SUBSCRIPTION?

Please create a website account at Spectator.co.uk with the email address on your subscription. Once this is done, your accounts will link within 24-48 hours and will remain linked for the duration of your subscription. If you experience any difficulties with creating an account or need to update the email address on your subscription, please contact our customer service team.

WHAT IS MY SUBSCRIBER NUMBER AND WHERE CAN I FIND IT?

All subscribers have a unique subscription reference. This can be found on the email confirmation following your order, or on the welcome email which is usually sent the following day.

Print subscribers receiving a printed copy of the magazine can also find their subscription reference printed above their address on the slip of white paper that comes with their issue every week.

To gain access to subscriber-only content on this website you will need to link your existing subscription to your web account (see above how do I link my existing subscription?). You will then be able to use your web account to access the latest deals from the Spectator Club. Please note, however, that only subscribers to the Digital or the Print + Digital packages will have full access to subscriber-only content on the website.

If you cannot find your subscription reference, or have difficulties accessing subscriber only content on the website, you can contact customer services by email at customerhelp@subscriptions.spectator.co.uk or call 03303 330 050.

I’VE FORGOTTEN MY PASSWORD, HOW DO I RESET?

Click on the forgot password link on the login form and follow the on-screen instructions.

I’M HAVING DIFFICULTIES WITH MY WEB ACCOUNT/PROBLEMS READING CONTENT

If you have successfully registered a web account using the email address on your subscription and a password of your choosing but you’re still having difficulties, please try logging out of your account, clearing your browsers cache and logging back in.

Click here to find out how to clear your browser's cache.

If this doesn’t resolve your issue, please contact our digital team via email digitalhelp@subscriptions.spectator.co.uk detailing the problem you are experiencing and we will investigate and resolve this as soon as possible.

CAN I ACCESS THE SPECTATOR APP AND, IF SO, HOW?

Subscribers to the Digital or the Print + Digital packages will have full access to the Spectator app, available on all Apple, Android and Kindle Fire devices.

In order to use the app, you must first download it from the appropriate app store on your device.

Once installed, link your subscription to the app by following these simple steps:

• Select an issue to read by tapping the cover image

• Tap ‘Log In’

• Tap ‘Spectator Website Login’

• Enter your email address and password associated with your Spectator.co.uk registered account

Should you have any queries regarding your subscription, please don’t hesitate to contact us by emailing customerhelp@subscriptions.spectator.co.uk or by telephone on 0330 3330050.

HOW DO I MANAGE MY SUBSCRIPTION?

You can manage your subscription, including:

• Changing your delivery address

• Renewing

• Finding out when your subscription expires and how many issues you have left

By visiting My Account and clicking on the 'My Subscription' tab. Alternatively, and for any other issues regarding your subscription you can contact our customer service desk on 0330 333 0050 or via email customerhelp@subscriptions.spectator.co.uk

HOW DO I CANCEL MY SUBSCRIPTION AND WILL I BE ELIGIBLE FOR A REFUND?

You can cancel your subscription any time by contacting customer services on 0330 333 0050 or emailing us.

Your cancellation will come into effect with the end of your current subscription term. We’re sorry but unless the circumstances are exceptional, we will not issue any refund for unfulfilled issues.

For some subscriptions, you can set your subscription to cancel on expiry from within your account section. To do so, go to www.spectator.co.uk to log in and then click on the account tab in the top right corner. Under the ‘my account’ section, click on the 'subscriptions' tab. Click on the 'manage' link, and then switch the auto-renew toggle off. Once the auto-renew toggle has been turned off, you will be able to see the date by which your current subscription will end. No further payment will be charged. If this option is not available for your subscription you can contact our customer service team to cancel your subscription.

In instances when we’ve advised you how to cancel your subscription before the end of your prepaid term but you’ve failed to do so, we can assist with setting your new prepaid term to cancel on expiry however we cannot refund the most recent payment.

HOW CAN I BUY A GIFT SUBSCRIPTION?

Go to spectator.co.uk/subscribe, select your package and follow the on-screen instructions to purchase a subscription in the normal way. Where it says 'delivery address' tick the box that says “Use a different address, as subscription is a gift” then enter the gift recipient’s address in the fields provided.

MY MAGAZINE ARRIVED LATE, DAMAGED OR NOT AT ALL. WHAT SHOULD I DO?

Contact customer services via email customerhelp@subscriptions.spectator.co.uk or call 03303 330 050

WHAT IS THE SPECTATOR CLUB AND HOW DO I GET ACCESS?

Subscribers are automatically part of the Spectator Club which offers exclusive discounts, competitions, events and offers from a range of different providers. To find out the latest offers, go to the Spectator Club page. To benefit from the deals, you will need to be logged into your web account and have linked it to your subscription using your subscriber number.

HOW DO I BUY A CARTOON?

Some of the cartoons from the magazine are available for sale, either as a print or as an original. Find out more and purchase from the Spectator Shop.

HOW DO I CHANGE MY EMAIL PREFERENCES?

The Spectator offers a range of different newsletters. Click here to choose which emails you’d like to receive.

I’VE SIGNED UP TO ONE OF YOUR EMAILS, BUT I’M NOT RECEIVING IT

There are a number of reasons why you may not receive an email you’ve signed up for. You may have entered an incorrect email address or you may have previously unsubscribed from the newsletter.

Check your junk mail to ensure it hasn’t accidentally been sent there.

If you are still failing to receive emails you’ve signed up for, please email us at marketing@spectator.co.uk and we will investigate for you.

WHY AM I RECEIVING EMAILS ENCOURAGING ME TO SUBSCRIBE WHEN I ALREADY SUBSCRIBE TO THE SPECTATOR?

Our email system is set up in such a way that it should automatically exclude the email address affiliated with your subscription from receiving these types of messages. Occasionally our subscribers are signed up to receive email newsletters to a different email address than the one we have on our records as associated with their subscription. In order to rectify this, you will need to log in to the manage my subscription portal, click on ‘Change my address’ and then set your email address here to the same one you receive your newsletters to.

HOW DO I SIGN UP TO POST COMMENTS?

Posting comments on articles is reserved for subscribers only. We use Disqus, a third-party system to automatically moderate and manage our comments. If you would like to post comments under any of the articles, simply sign up with Disqus using your email address, or alternatively connect using your preferred social media account. Please read section 4. Use of the Site in our Terms & Conditions for details of our comment policy.

I’M INTERESTED IN WORKING FOR THE SPECTATOR

Current vacancies can be found on our jobs page.