Royston 2

The Spectator

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Royston 2

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If you’ve ever visited Starbucks, you may enjoy the overpriced coffees or bewildering assortment of half-sweet, half-savoury drinks – espresso frappuccino, anyone? But you may also agree with a mystery shopper who said: ‘It can feel transactional, menus can feel overwhelming, product is inconsistent, the wait too long or the handoff too hectic.’ Anyone with

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