The lunacy of customer service in the time of Covid
‘Please be aware there is now a Covid surcharge,’ I told the builder boyfriend one morning, as we discussed the bills. ‘I have carried out a risk assessment in accordance with government guidelines and I’m afraid I need to pass on the cost of the personal protection equipment I now need. Please also be aware that, as of this month, you will be required to register to be with me by downloading the app.’ He ignored me, of course. There is no one to whom I can pass on the cost of everyone else passing on the cost of Covid to me. It started with the dentist. I rang up
