Why unconscious bias training doesn’t work

It’s hard not to feel a bit sorry for Bill Michael, who recently resigned as UK boss of KPMG. While he could have softened the blow, there’s little to find disagreement with in his words:  ‘After every single unconscious bias training that’s ever been done nothing’s ever improved. So unless you care, you actually won’t change.’ Fighting bias is big business. Over the last three years, diversity and inclusion professionals have enjoyed a surge in demand for their services. In the United States alone, organisations now spend billions of dollars a year on diversity programmes. And it’s a practice which is rapidly making its way across the Atlantic. Bias training remains deeply contentious

KPMG’s boss was right to tell staff to stop moaning

You have to navigate the tricky etiquette of what to wear for Zoom meetings. That little black box in the corner has to be rebooted from time to time when the wi-fi goes wonky. You have to make your own sandwiches instead of popping out to Pret. And there is a severe risk of hand strain if you don’t have the right kind of ergonomic equipment while perched on the laptop in the kitchen.  There have, of course, been some challenges for the white collar classes as they make their way through lockdown. But, you know, all things considered, it is just possible that it hasn’t been that bad. The