The problem with the NHS? The soft bigotry of low expectations.
In many ways I’ve endured enjoyed a very fortunate life. Not least because, perhaps unusually, I’ve had almost no dealings with the National Health Service. I mean, apart from a couple of vaccinations before trips to heathen foreign parts I’ve hardly seen a doctor since I left school. This surprises me as much as it may surprise you. So I’m never quite sure what passes for ‘good’ service on the NHS. What is normal in an organisation of its size, diversity and complexity? And how, in any case, do we measure ‘success’? I have a sneaking suspicion that we often do so by rebadging failure as normal. As I type this, you see,
