In this digital age, should we worry about bank branch closures? Yes we should
Almost a decade after the financial crisis loomed, our high streets and town centres are full of life again: who ever thought consumers could sustain so many cafés, bakeries and nail bars? But the revival is being undermined by yet another wave of bank branch closures, leaving small businesses adrift and personal customers at the mercy of call centres and insecure, ill-designed online platforms. More than a thousand branches have closed over the past two years, and another 400 or so are scheduled to go soon. HSBC is showing the way with a savage cull of its network. Oh well, you might say, banking really ought to be a digital
