How do you want to be treated if you fall behind on your bills? It’s a question many families and businesses will face first-hand this year as they struggle with debt, often for the first time.
I think that we all agree on the answer. You want to be treated with the understanding that you always try to pay your way but that, right now, times are tough. You want to be treated with compassion so that you can explain your problem, and be given the flexibility to work out a plan that will help you get back on track.
Getting it right matters more now than ever. As the pandemic takes away many people’s income and changes even the best laid financial plans, many households and businesses are facing tough times ahead, with the added worry of debts they will struggle to repay.