Once upon a time, it was perfectly possible to ask British Telecom to do something in return for money. You would ring an 0800 number and someone in India would politely accept the premise that if you paid them, say, £70, they would send an engineer to your home to carry out repairs. This used
The Indian bellboy was sweetness and courtesy itself as he took my bags and escorted me to my room. But even he, with his impeccable manners, could not disguise his horror at my appearance. The word dishevelled doesn’t do it justice. My hair was standing on end, my clothes were rumpled, my eyes were red
‘Dealing with a bruised soul’ is how I read the headline on the front of Horse Scene magazine. When I looked closer, the actual headline was ‘Dealing with a bruised sole’. But sometimes you see what you feel. I turned to the article anyway, because I do, in fact, have a horse with a bruised
The man at the next table looked down at my fidgeting spaniel and shook his head. ‘Not trained,’ he said. How rude. There I was, having a quiet drink with my friend at the local pub, when the man at the next table decided to give me some unsolicited advice about how to control my
As well as buying vinyl records, I have begun collecting three-dimensional books constructed of paper that you hold in your hands and operate manually by turning their pages over. I buy them from bookshops. There are a few of these emporiums scattered across the country. My favourite one is called My Back Pages in Balham,
Are you stressed? Do you worry that your stress levels are not normal? Do you fret that your reactions to everyday situations are an indicator of your total inability to cope with modern existence? Then why not take my handy personal stress self-assessment test? It’s easy, fun and at the end there will be an
One of my favourite things to do is to visit the field where Tara, my bad-tempered chestnut hunter is retired because there, I know, I will find like-minded company. We are two obstreperous mares together. Never happy to concede defeat on the smallest of issues where a long, arduous battle might get us absolutely nowhere,
‘We hate Tottenham!’ If they had shouted it once they had shouted it 100 times. I wasn’t sure why, as we were watching Chelsea v. Basel. But I knew enough about a girl’s place at a football match not to turn to my male companion and ask what would no doubt turn out to be
Sometimes, the answer only becomes clear when you stop trying to work it out, and give in to the incongruity of things. I was buying some shopping at Sainsbury’s in Balham. I picked a check-out where the conveyor belt was empty and the cashier looked as if she was waiting for the next customer. But
Such a tiny creature would not be any trouble, I decided. And so I got the idea, at the beginning of the winter, that it might be all right to leave a mouse in my garden shed. It was such a cute mouse with the twitchiest whiskers. It had burrowed into a sack of Chudleys
If Joni Mitchell were writing her song ‘Big Yellow Taxi’ today, about the ruination of the natural world by the march of modernity, the lyrics might run something like this: ‘They paved paradise, put up a cycling route.’ Not content with demanding cycling lanes through our towns and cities, the cycling lobby — by which
Having diagnosed myself with diabetes, I demanded the doctor run a full set of blood tests. Just to confirm what I already knew, you understand. I was weak, dizzy, my vision was blurred, I felt devastatingly tired, could barely get out of bed, and only then to stuff myself frenziedly with chocolate and biscuits. The
As if by magic, a long-lost cousin will every so often appear. They come from the sticks and ask if they can stay in my south London flat. I always say yes, on the basis that I was once taken in by kind people who took pity on a fugitive from Midlands farming country. Jim
Eighteen months into my car injury battle with The Slobs, I slump over my kitchen table and throw my head into my hands. Through bitter tears, I email the ‘customer experience’ people at Aviva the following cri de coeur: ‘Right, that’s it. It’s official. I can’t take any more. I can no longer fight this
Sadly, I was being over-optimistic when I declared that if all went well with the builder boyfriend I would never need Stefano the Albanian again. It turns out that I never stopped needing Stefano. I needed him while I was dating the builder, because builders never do any building work in their own lives —
My nerves were already shot to pieces when my phone rang and a faint little voice said, ‘Hallo, this is Vodafone, we’re just ringing to let you know we’ve got some offers for you.’ I was about to hang up when I remembered, in some sunken recess of the shrivelled left-hand side of my brain,
‘Have you been flossing?’ The four most terrifying words in the English language. The dental hygienist peers down at me through her scary goggles and speaks in a strange, muffled voice through her mouth mask. Despite all the face furniture I can see that she is arching her eyebrows. ‘Have you been flossing?’ I’m more
After a lot of false starts, I am now the proud occupant of a small weekend rental in the country. It is very exciting. No more commuting from Balham to Cobham to ride the horses. I wake up on Saturdays in a converted barn down a farm track and drive two minutes to the stable
Two pedantic nerds should not be allowed to come together in a small space. In any case, the guy who runs quiz night at The Black Swan and I have a history of locking horns. On Halloween, we had a terrible row about Greek semantics. He asked, ‘What animal would you turn into if you
The new rabbit is turning into a bit of a slob. The other day I caught her trying to order a takeaway. I had opened the rabbit enclosure to let the two bunnies run around the kitchen and when I came back a few hours later, there were no fewer than 18 takeaway menus scattered