Rory Sutherland

Rory Sutherland

Why should I be compensated for a delayed train?

In early 2020 my family and I were due to fly home from visiting a friend in Oman when the plane encountered a technical problem. We returned to departures and were rebooked on to a flight the following day. British Airways then sent us to a very decent hotel, where we were given rooms and

What the media is doing to our politics

An American academic told me that during the 2016 presidential election nobody in academia believed there was the faintest chance Donald Trump would win. Except for the primatologists, that is. It was that silverback gorilla, alpha male thing – and Trump played the role freakishly well. One election tweet showed him enthroned in his private

The allure of ‘delight qualities’

If you were to ask which single business concept deserves to be more widely known, I would be hard-pressed to find a better answer than the Kano model. Developed in the 1980s by Dr Noriaki Kano at the Tokyo University of Science, it is not only self-evidently true, it also provides a simple framework to

The case for ‘premium economy’ train carriages

A few years ago I wrote here about the unexpected symbiosis between economy passengers and business travellers on commercial flights. Largely unnoticed by people in either cabin, those buying each class of air ticket are unintentionally helping out their fellow travellers at the other end of the plane. Precisely because the two classes of passenger

The genius of bottomless brunch

I’m rather fond of the many service stations on the M4, since I am convinced they are all named after Jane Austen characters who never made it into the final drafts of the novels. But as an alternative, west of Lord Chieveley and Lady Membury and just east of Sir Leigh Delamere, you can try

The hidden benefits of smart motorways

In 2015, Holborn Underground station was suffering from serious overcrowding at peak hours, with a bottleneck forming in the space leading to the escalators. So Transport for London tried an experiment. Abandoning the usual ‘stand on the right, walk on the left’ convention, they placed signs on two of the three ascending escalators instructing people

Why we pick the wrong holiday destinations

Having returned from a fortnight’s break, I wonder if we get holidays all wrong. In northern Europe, the custom is that you head south to spend time on the beach. But equally, there is such a thing as too damned hot, especially if, like me, you have a healthy dose of Celtic ancestry. To avoid

The mathematical formula that proves London is over

Some years ago, an Australian neurologist was in the habit of walking barefoot across his lawn. This being Australia, the lawn was slightly prickly, and the experience was painful but not intolerable; until one day, when one of the pricks in his heel was more pronounced than usual. He had been bitten by a snake

Prima donna: is Giorgia Meloni the most dangerous woman in Europe?

43 min listen

In this week’s episode: Is Giorgia Meloni the most dangerous woman in Europe? Spectator contributor, Nicholas Farrell is joined by Chiara Albanese, a political correspondent at Bloomberg, to discuss the road ahead for Italy’s next likely leader. (01.10) Also this week: Are we entering a new age of digital censorship? Lord Sumption unpicks the Online

Rory Sutherland

What Bob Dylan can teach us about economics

The problem with attempts to make everything in life more scientific is that reality hates generalisation. You can try to formulate universal laws, but in any complex system even the smallest contextual difference or hidden asymmetry can be enough to rewrite those laws completely. Economics refers to something called ‘the market’, the laws of which

The case for theft-tanks

The Conservative party leadership contest is a milestone for diversity and inclusion. This time, we get to choose between someone who studied philosophy, politics and economics at Lincoln College, Oxford and someone who studied philosophy, politics and economics at Merton College, Oxford. I can barely contain my excitement. I find the very idea of an

The hidden benefit of an electric car

Hello, and welcome to episode one of What’s in My Frunk?, the first in an occasional Spectator series of news and advice for the electronic motorist. In this edition we’ll be discussing one of the unexpected benefits of owning an electric car. The space under the bonnet vacated by the engine often provides a small

The unhappy truth about holidays

In the 1980s, the great advertising writer John Webster described the following paradox. As he saw it, the dream of everyone in advertising was to work hard for many years, ultimately winning enough accounts and awards to retire to a French farmhouse where they could wake to the smell of fresh bread and black coffee,

Buying a brand-new car is the ultimate good deed

The Department for Transport recently ended a £1,500 subsidy towards the price of new, lower-priced electric cars one year earlier than planned. To their credit, there are better ways to promote electric-car use – for instance by encouraging the installation of public charging stations. As it is, the spread of rapid-charging stations in the UK

Working from home could have been the reset we needed

‘It is vital that we see a return to face-to-face meetings to foster the dynamic collaboration that creates breakthrough ideas.’ All true, I’m sure. But what you’re describing here isn’t an office: it’s a pub. The same goes for ‘team-bonding’. Placing a lot of people in an open-plan office doesn’t really form a close-knit team

Inside Taiwan’s plan to thwart Beijing

37 min listen

In this week’s episode:Ian Williams, author of The Fire of the Dragon: China’s New Cold war, and Alessio Patalano, Professor of War and Strategy in East Asia at King’s College London, talk about how the war in Ukraine has changed the thinking in Taiwan. (00:37) Also this week: Was Sue Gray’s report on Downing Street

Rory Sutherland

Why sat navs are a conversation killer

When my daughters learned to drive, I suggested they take their tests in automatics as driving manual cars would soon be redundant. I worry about this. Not because I think I was wrong, but because I fear that gear-changing is yet another of those once commonplace skills which may soon be lost to technology for

My solution to unfair traffic fines

My driveway now lies in the middle of an ‘Average Speed Check Zone’. It’s a wonderful arrangement – for me – since the slower traffic makes it easier to pull into the road. Yet I am still free to drive through the village like Fangio since average speed check cameras do not record your speed,

My plan to cut congestions on our roads

Much of the current antipathy towards the car derives from the excessive influence Londoners exert over national debates. London is an outlier in being one of the very few places where you can avoid owning a car, and where cycling or public transport is faster than driving. Indeed a car is less useful in the

How to watch YouTube on your TV – and why you should

According to Pliny the Elder, Scipio Aemilianus was the first man to shave daily. The origin of the name Boeing is Welsh. The family emigrated to the US from Germany, where they were called Böing, but this was a Germanisation of the Welsh patronymic ab Owen. In Pembrokeshire there is a Church of St Elvis.