Mary Killen Mary Killen

Dear Mary | 24 May 2008

Your problems solved

Q. I treated four friends to a trip to the Far East. On the way back there was a
cock-up at the airport with an overbooked plane and our party had to be put up for the night in a (magnificent) hotel. As a stickler for standards I wrote to the airline to complain and was quite satisfied to receive flight vouchers for £500 in compensation.

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