Helen Nugent

Ofcom, unemployment, pay and national insurance

Britain’s biggest mobile network has been fined £2.7 million for overcharging tens of thousands of customers.

The telecoms regulator Ofcom found that EE, which is owned by telecoms giant BT, broke a billing rule on two occasions. According to the BBC, ‘users who called its 150 customer services number while roaming within the EU were incorrectly charged as if they had called the US. That meant customers were charged £1.20 a minute, rather than 19p. As a result, more than 32,145 customers were overcharged a total of £245,000.’


Figures released by the Office for National Statistics (ONS) this morning show that unemployment fell by 52,000 to 1.6 million in three months to November.

The jobless rate was steady at an 11-year low of 4.8 per cent while the employment rate was steady at a record 74.5 per cent. Average earnings rose by 2.7 per cent year-on-year. Public sector pay Nurses, teachers and firefighters’ pay will fall by thousands of pounds in real terms by the end of the decade. That’s unless the Government softens its stance on public sector salaries, the TUC has said. Published in The Guardian, the new analysis suggests that midwives, teachers and social workers will see their real pay drop by more than £3,000 by 2020 if the Government sticks to plans to limit salary increases to 1 per cent a year. NS&I The Daily Mail reports on savings rates, saying that savers seeking better deals should consider National Savings & Investments.

While rates offered by banks and building societies have plummeted, the Government-backed NS&I has left rates untouched. For its next financial year, it aims to attract at up to £11 billion of new money from savers.

Meanwhile, the Daily Mail also publishes its annual ISA survey. It found that one in four cash ISAs at the major providers now pays less than 0.25

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