Eighteen months into my car injury battle with The Slobs, I slump over my kitchen table and throw my head into my hands. Through bitter tears, I email the ‘customer experience’ people at Aviva the following cri de coeur: ‘Right, that’s it. It’s official. I can’t take any more. I can no longer fight this Kafkaesque bureaucracy.
Disagree with half of it, enjoy reading all of it
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