Melissa Kite Melissa Kite


NHS Choices – for me – means always looking for another GP’s surgery

Whenever I try to use the NHS I end up feeling like Bruce Willis’s character in The Sixth Sense. No one can see me. It is as if I don’t exist. And unlike Dr Malcolm Crowe in the movie, I have not, as I wait in hospital and GP surgery queues, found an ally with a special gift which enables him to see me when no one else can.

No one has ever come up to me and whispered: ‘I see sick people!’ Instead, I languish like a ghost in every south London minor injury clinic, A&E and doctor’s surgery.

Recently, I received a letter informing me that my local GP surgery was closing and I would have to go elsewhere. While I was impressed that they had at least managed to acknowledge my existence by telling me to bugger off, I felt this was a bit of a cheek.

I was sent to this particular surgery a few years ago by another surgery who chucked me out. On that occasion I didn’t even receive a letter. They simply stopped acknowledging my existence.

I went up to the counter one day to ask for an appointment and the receptionist denied I was anything to do with them. When I tried to argue, she threatened me with security. After I burst into tears, she grudgingly looked me up and explained I had been the casualty of a ‘boundary change’.

I re-registered with the nearest GP I could find to my flat: a tiny surgery two streets away where they were happy to take me on and where I have been desperately trying to get them to treat me for various minor complaints ever since, usually succeeding after several visits, relentless bombardments of telephone calls and threats to throw myself off bridges.

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