The call centre problem — I’ve solved it. I now know how to get good service. The secret is to keep ringing back until you get a rude operative. Because, in this world at least, rude is the new polite. Admittedly it only works for technical help-lines, rather than call centres in general. But boy
Glasgow University Union is in the headlines again. The story at first sight appears typical of the petty campus rows to which undergraduates attach passionate importance but which bore the rest of the world. On closer consideration, it encompasses issues of free speech and political control that are of genuine concern. At the recently held
In they stride, in muddy trainers or wellies, swirls of cold air caught on their clothes, children in off-road buggies, dogs bedraggledly in tow. I’ve always been thrilled that so many of our customers at Daunt Books in Belsize Park and Hampstead come in fresh from Hampstead Heath. Growing up in north London, I’ve spent
[audioplayer src=”http://traffic.libsyn.com/spectator/TheViewFrom22_07032013.m4a” title=”Peter Hitchens vs Damian Thompson on whether addiction exists” startat=39] Listen [/audioplayer]The last time I thought about taking heroin was yesterday. I had received ‘an inconvenient truth’ from a beautiful woman. It wasn’t about climate change (I’m not that ecologically switched on). She told me she was pregnant and it wasn’t mine. I
As if to demonstrate that every silver lining has a grey cloud, next month’s top-rate tax cut also means there will be less help in future from HM Revenue and Customs to boost high earners’ retirement funds. So there are just a few weeks left in which people fortunate enough to be able to write
You know you’re in a bull market when bad news is simply shrugged aside and even the most indifferent events are greeted exuberantly. The result of February’s Italian general election, which drags the future of the eurozone back into question, would have induced market panic had it come nine months ago. But the world’s equity
The long period of dormancy for Britain’s housing market looks as if it is coming to an end — though there are huge regional differences. Central London remains exceptional, with the influx of overseas buyers into Kensington, Chelsea and adjoining neighbourhoods creating a microclimate of surging prices that has little to do with economic fundamentals
The stand-up comedian Beppe Grillo, like the fascist dictator Benito Mussolini before him, has a craving to take over the piazza and mesmerise the crowd. Where once young Italians chanted the mantra ‘Du-ce! Du-ce!’ now they chant ‘Bep-pe! Bep-pe!’. But it is not just a shared need to rant and rave at large numbers of
The news is dominated by tales of ‘sexual misconduct’ by men in positions of power, and nowhere is the smell of sleaze as strong as in Westminster. Our politicians work in a building formally known as a ‘palace’ where they are often treated like kings — and, occasionally, behave like them. Even more occasionally, the
An unfamiliar noise floats over the town; an insistent, one-note metallic drone. Tracked to its source, it turns out to come from a sawmill in a hidden wooded valley a quarter of a mile from my house. Abandoned for the past year, the mill has suddenly come back to life. It is emitting great plumes
In a corner of the Sistine Chapel, below Michelangelo’s hell, is a door to the little chamber they call ‘the room of tears’. Some painter-decorators are in there, frantically doing the place up. That’s because, in a matter of days, a new Pope will be led into the room. According to tradition, at that moment,
Politics offers few greater pleasures than watching a by-election candidate self-immolate. Not a day goes by without Maria Hutchings, the Conservative party’s prospective MP for Eastleigh (so plainly hating the whole thing), tossing another match on the pyre of her electoral credibility. But beyond the enjoyable barbarism of democracy, an important question is emerging from
Monday morning. Grant Shapps, the enthusiastic Tory party chairman, is sitting in a people-carrier, putting the final touches to a scathing press release attacking his Cabinet colleague, the Deputy Prime Minister. Press release dispatched, Shapps gets out of the car and embraces his candidate, Maria Hutchings, and the pair set off to canvass. On this
This week David Cameron lectured a business audience in India on how far Britain has yet to go in getting women into the boardroom. ‘My wife likes to say,’ he said, ‘that if you don’t have women in 50 per cent of the top positions you are not missing out on 50 per cent of
Pommies, in Australia, are famous for what the Aussies call ‘whinging’. Whether this is born of character or homesickness is debatable but, in the past, I have gone out of my way to resist the affliction. Returning to England this winter, however, my resolve was undone and I’ve been ‘whinging’ for Britain ever since. My
It might sound like an Ealing comedy. But it is not funny. It illustrates the fact that law-making in Britain has lost all contact with common sense. The town of Deal in Kent has a heraldic crest. Some local vigilante has pointed out that since the grant of arms was made, the local government boundaries
When the writers John Esmonde and Bob Larbey came up with the idea for The Good Life, they were looking for a vehicle for Richard Briers, who’d just turned 40. He was well established but not quite famous — the other three actors even less so. Felicity Kendal and Penelope Keith were cast on the strength
A fundamental and enduring principle of the NHS is that it is ‘free at the point of use’. All major political parties subscribe to this mantra and none dare challenge it. Herein lies the problem. The consequence of such altruism — all at the UK taxpayer’s expense — is health tourism and abuse of the
Tim Price: In a normal market, maybe. But not in this one UK base rate squats at 0.5 per cent, its lowest level in history — or since the formation of the Bank of England in 1694, which is much the same thing. With sporadic signs of inflation and patchy evidence of recovery, plus a new
Why hasn’t Morocco had an Arab Spring? On the one hand, history; on the other, the vision of the present king, Mohammed VI. Throughout the colonial era, when France and Spain each had a slice of the country, Morocco retained its identity, its cities, its culture and its monarchy — which stretches back for centuries,