By the time I got through to someone at British Gas to complain about them holding £491 of my money in credit, they were holding £924. This was made up of £858 of my own money plus £66 from the government support scheme, the first instalment of which had just hit my account. So there
‘Excuse me, I’m looking for something to catch a mouse that won’t cause it any distress,’ said the young chap who had walked into the hardware cabin at the farm shop with his girlfriend. The pair of them had briefly perused the shelves where the well assorted pest control items were neatly stacked and, not
‘I’d like my money back please’ was what I was waiting to tell British Gas, if they ever stopped the deafening rock music of their recorded hold message to answer the phone. My account was £490 in credit, like it was a savings account. Only it wasn’t a savings account for me, and now energy
A cleverly worded email has arrived from British Gas to explain why, despite the Prime Minister’s announcement, my gas and electricity is going to rise to £3,761.60 a year. When I say this email was well worded, I mean it was a master class in stating the indefensible while making it appear reasonable. You could
The support group groupies have issued another ban. They have attempted to slap an exclusion order on another long-standing member, in addition to the one they have meted out to my friend, the bricklayer. This latest victim hasn’t been to a meeting in Surrey for seven years because the last time he went, the local
The cyclist was on the wrong side of the road coming towards me head-on. It was a winding country lane with blind bends and as I came round one, there was the cyclist, pedalling furiously along the lane on his hard right hand side. I slammed on my brakes, but instead of beeping my horn,
A lot has been going wrong lately in the support group I’ve been attending for more than 20 years. I wasn’t going to write about it, of course. But then a fellow member stuck her iPhone in my face at a meeting and filmed me. So rather than sitting here waiting for the footage to
The ladies in the bank now wear badges telling you to Be Kind and not do anything that might upset them in any way. Be Kind is in big capital letters on this badge and beneath is a lot of small print explaining the well-known global problem of upset bank employees, which has reached such
My favourite vet came to see Darcy and immediately put his finger on the problem. Dusk was falling when he climbed out of his battered 4×4 in khaki shorts and crumpled T-shirt, sun-burned, muddy and sweaty from the day’s call-outs. He is a victim of his own brilliance, and the decades of experience that have
‘If you think about it, Frankie Dettori is to blame,’ said the builder boyfriend, because when things are really bad he deploys satire. One thing leads to another with horses, the joke goes, so we may as well trace our problems back as follows. If Dettori had not ridden a horse called Marienbard to victory
From the veranda of a small Irish farmhouse, I looked out over the sun-drenched West Cork peninsula. All I could hear was the clank of the boat yard below. ‘How much is the booking deposit on this one?’ After two days of viewing farms, I was tired of asking this question. Conveyancing is different in
When my black passport arrived in the post, I decided to take a trip. I’m not a good flier, so the absence of foreign travel for three years had to be making my fear of flying potentially insurmountable. A one and a half hour flight to Cork felt manageable. The builder boyfriend had already been
Everything is well and truly burned to a crisp, and we are piling through hundreds of pounds of hay a week. When the sun shines relentlessly and it never rains, keeping horses gets awfully expensive. The poor gee-gees themselves are bored stiff. We heave mountains of hay into the fields but they miss the ability
‘That will be £7.50 please,’ said the girl in the bakery to the cyclist in black Lycra after he put a sandwich and a drink on the counter. By way of reply, he slapped down a fiver. He still had his aerodynamic hat on, and the straps and flaps on his booty feet. Click clack.
My phone buzzed and rang while I was doing the horses until I thought, fine, I’ll call the Defence Secretary back. I sat down on a picnic chair by the muck heap and dialled. He was extremely courteous. He just wanted to point out that he really didn’t want to be Prime Minister. The profile
As he grouted the last tile, five years after the bathroom was finished, I knew the game was up. ‘I guess this is it,’ I said, as the builder boyfriend used a filler gun to bring about closure. This single ungrouted tile where the bath meets the wall has been something of a symbolic fight
The British Gas engineers arrived in convoy, and the dust from their tyres flew into the air as they came down the track. If this boiler service had a theme tune it would be Ennio Morricone’s ‘The Good, the Bad and the Ugly’. The engineers parked up and got out of their vans in a
‘Your service contract has been completed,’ said someone or something from British Gas, in the chat box on its website. I had been watching the squiggly lines of the icon telling me a person or a bot was typing. When it finally spat that out as the reason I could not book an annual boiler
‘Do you care about the woodland? Do you care about the wildlife?’ shouted the bearded Woodland Trust volunteer from his table of tree-hugging paraphernalia set up outside Waitrose. He had pitched his camp – a trestle table covered in leaflets and bedecked with pictures of foxes and badgers – so close to the supermarket entrance
The LED streetlamp outside my house was fitted with a ‘compromise’ shield acceptable to a vegan that looked as if it had been made on Blue Peter using sticky-back plastic, and that was bad enough. But a few weeks later, we were sitting in our living room and the light from this streetlamp seemed almost