Rory Sutherland

YouTube has now overtaken ITV to become Britain’s second most watched media service, beaten only narrowly by the BBC. Hardly surprising. For many of us, YouTube has become the answer to more and more of life’s questions. True, you may never want to watch a film which explains how to unstick the filler cap on

Reading Careless People, an exposé of life within Facebook written by a Kiwi, it occurred to me that one potential advantage that the UK, Australia, Canada and New Zealand have over the US is we do not unthinkingly idolise the very rich. Americans sometimes find this confusing: it always irked transplanted American bankers in London

‘The Somebody Else’s Problem field can be run for years on a single torch battery. This is because it relies on people’s natural disposition not to see anything they don’t want to, weren’t expecting or can’t explain.’ The SEP, as I hope many of you remember, is a cloak of invisibility featured in Douglas Adams’s

In my last article, I introduced you to the ‘paceometer’, which shows how the relationship between an extra unit of speed and the consequent saving in journey time is anything but linear. For any given distance, the time saved by increasing your speed by an additional 10mph may be immense or almost irrelevant depending on

The device you see on this page is called a ‘paceometer’ and was devised by behavioural scientists Eyal Peer and Eyal Gamliel. It features in their scientific paper ‘Pace yourself: Improving time-saving judgments when increasing activity speed’. Study it carefully, because as many people have confirmed to me, it will ‘change the way you drive

For the past 25 years I have commuted to London from Otford, a delightful village outside Sevenoaks. I do this in adherence to Sutherland’s Law – not the excellent 1970s BBC series featuring Iain Cuthbertson, but a rule of my own devising which states that you should always travel from the smallest airport or railway

The standard explanation for why charges for plastic bags reduced waste is economic. People were reluctant to pay 10p for a bag and so brought their own instead. This is partly true. But it would still be highly effective if the charge for a bag were merely 1p. That’s because charging any amount, however trifling,

I once heard of a couple who were teachers in their mid-fifties. Having pooled the proceeds from selling both their flats when they moved in together in the 1990s, they found themselves in the happy position of owning a mortgage-free west London house worth more than £1 million. He was originally from Norfolk, and was

Ask any estate agent: most potential house buyers arrive with a detailed list of criteria for their new home, only to end up buying a property which meets almost none of them. The same is true of dating – few of us are married to people chosen on the basis of an initial checklist. Henry

Business travel isn’t quite the perk it is cracked up to be. For one thing, you have no say about where you go or when (New Yorkers are rude about London weather, but their own city is uninhabitable for four months of the year). Even when the weather is perfect, you often have no opportunity

Rob Henderson is justly famous for coining the phrase ‘luxury beliefs’. These are opinions which are unshakeably held irrespective of any countervailing evidence, either because the display of such opinions confers status on the holder, or else because adherence to them is an article of faith among some social or professional group in which you

I’ve always thought working in hospitality is like getting a free MBA – but one rooted in the real world rather than theory. So it didn’t surprise me to discover a brilliant business idea in a book about the restaurant trade. In Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, star

I follow the YouTube postings of a maverick young economist called Gary Stevenson, author of The Trading Game. Whatever you think of Gary, he is absolutely right about one thing. Economists, by using what are called ‘Single Representative Agent’ models, have taken a dangerous wrong turn. Such simplistic models, which contain the convenient but absurd

A few years ago, my old school magazine featured a pupil’s brief account of a geography field trip. Before the magazine was mailed out, someone had noticed a jokey reference to a minibus being driven erratically after the teacher had visited the local pub, and worried that this might be libellous. The school could have

This column nearly didn’t happen. Just as I sat down to write, disaster! My dishwasher lost its connection to the internet. This meant I could no longer view real-time feedback about its water consumption on the app. Nor could I start my dishwasher remotely from my office, timing it perfectly so it would be ending

The discourse around ‘flexible working’ has degenerated into a narrow debate over whether people come into the office on three days of the week or four. But this risks distracting us from a more interesting question: do people work better in parallel or in series? When the pandemic hugely accelerated the adoption of video-calling, many