A letter from Archie Norman, chairman of M&S, popped into my inbox after I complained that I had run over my foot with a changing room door.
It wasn’t a personal letter, rather a generic response, and this was a relief because I would not have liked the actual Archie Norman to have actually seen the complaint email I sent with a close-up picture of my bruised black, grazed and manky-looking foot.
Disagree with half of it, enjoy reading all of it
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