Here’s why the NHS is broken

I was having tea with my neighbour in her second-floor flat when a man, a stranger, appeared in the room. This is quite a regular occurrence at Alice’s. She’s deaf and she can’t really walk so any number of agency staff have access to her front-door key. They materialise wearing gloves and usually a face mask, and because Alice relies on lip-reading she hasn’t a clue what they’re about to do to her.