
Why the Valuation Office Agency isn’t value for money
Another day, another dispiriting quangocracy revelation. This time the spotlight is on the Valuation Office Agency, whose performance has been rapidly declining year on year – while complaints about the organisation have skyrocketed. Freedom of Information data received by the TaxPayers’ Alliance shows that call wait times have more than doubled over the last three years, targets have been increasingly missed and complaints about the organisation have shot up by 200 per cent. Dear oh dear… Over the last three years, targets have been increasingly missed and complaints have shot up by 200 per cent In the 2024/25 financial year, average call wait times for the VOA – which works
